Lead Time & Shipping
Each of our products are handmade to order, meaning we don’t stock warehouse full of ready-to-ship products like some companies. All of our beds are meticulously handmade just for you. Because of this, products will typically ship 1-2 weeks after your order is placed. It may be sooner, but regardless we’ll let you know when it ships and include a tracking number for the shipment.
If for one reason or another your new Bricker & Bark bed doesn’t meet your expectations, you can return it for a complete refund (minus shipping) within 30 days of purchase. Just send us an email with a reason for the return (and photo if applicable) and any other necessary information and we’ll be happy to work with you to finalize the return. Used beds cannot be returned and any beds showing damage - whether normal wear and tear, pet hair, or scratching/chewing damage will not qualify for a refund.
It is the customer's responsibility to familiarize themselves with the different wood and fabric options in the photos provided, and to ask any questions before ordering. We want to make sure you receive a dog bed that you'll love for years to come, but ask that you take the time to ensure you have the correct size, wood, and fabric combination before you order. We do offer refunds as explained above, but ask that you familiarize yourself with the product you’re ordering ahead of time to help mitigate any issues that may arise later. Thanks!